ABOUT THE COMPANY 

Our client is a provider of a broad range of white-labelled and transactional products to credit union and other commercial businesses in a business-to-business market. The product and service portfolio includes ATM deployment, lease aggregation, payment solutions such as direct entry, BPAY, chequing and fraud management as well as various debit, credit, gift and prepaid cards products. The company's competitive advantage is based on their genuine commitment to consistently deliver real service, being flexible and innovative, and building strong partnerships with their clients.

ABOUT THE OPPORTUNITY

Reporting to the General Manager the Technical Writer is responsible for researching, analysing and developing technical process documentation with a strong emphasis on instructional design.  As well as creating new material there will be a requirement to edit and standardise existing processes, practices and user manuals.  A key aspect of the role is document quality control and management which encompasses the maintenance of records and files in compliance with established principles and legislation. 

Key responsibilities

• Develop an understanding of internal systems, processesses and technology
• Capture and communicate technical information in a user friendly way
• Enhance customer engagement by creating media such as blogs, wikis and videos
• Refine and maintain on-line help for internal stakeholders
• Develop user training and support materials
• Document management including adherance to internal and external regulations
• And more!

ABOUT THE REQUIREMENTS

The successful candidate will demonstrate and bring to the role:

• Minimum 3 years experience as a Technical Writer within financial services
• Advanced written and verbal communication skills 
• Tertiary qualifications in IT, Engineering or Communications highly regarded
• A sound understanding of document management methodologies
• A sound understanding of the Software Development Life Cycle
• Exposure to Information Technology Infrastructure Library
• Ability to elicit and impart technical information with the end user in mind

ABOUT THE BENEFITS

This highly respected company is in growth mode in Australia and the opportunities are significant and genuine; reap the benefits NOW! Your rewards will include:

• Up to $100,000 package
• Work close to home - Upper North Shore
• Report to an inspiring and genuine leader
• Interaction with dynamic and intelligent professionals
• Working for company with a true vision for innovation and change
• The satisfaction of delivering a broad range of challenging projects

Please call Patricia Hegarty in strict confidence for more information - 61 2 92216422

Or you can send your Word doc CV (PLEASE DO NOT SEND PDF VERSIONS) by clicking on the APPLY NOW button.