Our client is one of the countries top suppliers of travel distributions services. A position has become available to manage a team on customer support representatives who in turn support the rapidly increasing online and home based travel agent market. This is an exciting time to be joining this well established company and assist it in maintaining the good name they already have.

Key responsibilities include:

• Management of the current customer support team
• Assisting customers with queries about the GDS. This may include functionality or troubleshooting.
• Investigation of incidents & problem handling.
• Client communication.
• Contributing towards data base management.

To be successful in this role, ideally you will have:

• Previous GDS experience. Amadeus is essential.
• Strong fares knowledge.
• Knowledge of Agency Debit Memo's. (ADM's)
• Minimum 1 year customer service experience.
• Previous staff management experience.
• Experience working in e-retail or online travel consultancy is highly regarded.

The helpdesk will be in operation 7 days a week so the flexibility to work on a 7 day rotating roster is essential. You will be required to work some weekends but not all. The support centre is open from 11am - 11pm.

The salary being offered for this role is very generous and so it will be filled quickly. Send in your applications now to ensure you get your chance to be considered.